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Are you unsure whether this issue is high or urgent? Common Urgent Issues: - Malware or Ransomware has infected your machine - A trip for today is being impacted and at risk because of a technical Issue - A system outage or application issue that is affecting a large group of users and impacting trips or safety of our team members Common High Issues: - A lost iPad needed for a trip in the next 24-48 hours - A system outage or application issue impacting a single individual from completing their job and an effective work-around has not been identified

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