IT Department

Enabling Forwarding to Central Flight Concierge

Objective:

At the end of this module you will be able to login to RingCentral and forward base FC calls to Central Flight Concierge.

Subtopics

1. Bases: Enable/Disable Forwarding to Central Flight Concierge

2. Central/Overnight: Enable/Disable Forwarding to Central Flight Concierge

Bases: Enable/Disable Forwarding

The RingCentral portal can be found at the below link.  Use the generic login for your base.

https://login.ringcentral.com/

1. After logging in, the main page will look like this.  Please make sure it says 'My Extension' on the top right.

2. Select Call Handling Rules

3. Under the Call Handling & Forwarding Select Custom Rules. 
   • To turn on forwarding to CENTRAL TEAM, set the FORWARD TO CENTRAL switch to the on position and turn off any other Custom Rules that are on.
   • To turn on forwarding to OVERNIGHT TEAM, set the OVERNIGHT switch to the on position and turn off any other Custom Rules that are on.
   • To turn on forwarding back to your base, set the Daytime No Answer switch to the on position and turn off any other Custom Rules that are on.
   • ***NOTE*** Only 1 custom rule can be turned on at a time.  Failure to turn off custom rules that you do not want to be applied WILL CAUSE CALL HANDING FAILURE.

Central/Overnight: Enable/Disable Forwarding

The Ring Central portal can be found at the below link.  Login using the username/password given by IT.

https://login.ringcentral.com/

1. After logging in, the main page will look like this.  Make sure Admin Portal is selected from the top menu, then select the desired base that you want to change forwarding for.  Select Call Handling and Forwarding.

2. • 2. Under the Call Handling & Forwarding Select Custom Rules. 
        • To turn on forwarding to CENTRAL TEAM, set the FORWARD TO CENTRAL switch to the on position and turn off any other Custom Rules that are on.
        • To turn on forwarding to OVERNIGHT TEAM, set the OVERNIGHT switch to the on position and turn off any other Custom Rules that are on.
        • To turn on forwarding back to the base, set the Daytime No Answer switch to the on position and turn off any other Custom Rules that are on.
        • ***NOTE*** Only 1 custom rule can be turned on at a time.  Failure to turn off custom rules that you do not want to be applied WILL CAUSE CALL HANDING FAILURE.