IT Department

Add Number to Call Queue Block List

Objective:

At the end of this module you will be able to add numbers to Call Queue Block List.

Subtopics

1. Add number from the Web Portal

Add/Remove from the Web Portal

The Ring Central portal can be found at the below link.  If you do not know your login, please follow our guide on logging in here.

https://login.ringcentral.com/

1. After logging into your account, the main page will look like this.  Click on My Extension and select Call Queue Management.

2. Click on Settings, then Greeting & Hold Music, Blocked Calls. Here you can add a number to the block list and give it a name to identify why it is being blocked.  Once you have added the desired numbers to be blocked, scroll down the page and select Save.