IT Department

Forwarding your RingCentral phone

Objective:

At the end of this module you will be able to login to RingCentral and forward your RingCentral phone.

LINKS TO THE RingCentral APP

• Apple - https://apps.apple.com/us/app/ringcentral/id715886894
• Android - https://play.google.com/store/apps/details?id=com.glip.mobile&hl=en_US

Forward your RingCentral Phone

The RingCentral portal can be found at the below link.  If you do not know your password then follow the steps in our guide here.

https://login.ringcentral.com/

1. After logging into your account, the main page will look like this.

2. Select Call Handing Rules.

3. Under the Call Handling & Forwarding section, you can set the following options.

1. Incoming Calls Forward in this Order
   • Simultaneously - This will ring all Active, Forwarding rule phones ring at the same time.
   • Sequentially - This will ring Active, Forwarding rule phones one at a time in order 1, 2, 3...
2. + Add Call Forwarding Phone - To add an additional external number calls will forward to.
3. 
   1. Name - To set a custom name for the forwarding rule.
   2. Number - The number calls will forward out to.
4. Order - When Incoming Calls Forward in this Order is set to Sequentially, this will display the order calls will be forwarded to.
5. Active - To enable call forwarding to the listed phone, this must be turned on.  To turn off the call forwarding rule, click the switch and it will grey out.
6. Ring For - This sets how long the call will be forwarded to the forwarded phone.
7. When your desired settings are changed, make sure you click Save to apply the settings.