This article will walk you through how to properly report suspicious emails. 

Subtopics

Report Phishing in Outlook (Desktop)

Report Phishing in Outlook (Mobile)

Report Spam in Zendesk

Why do we ask you to report suspicious emails instead of forwarding the emails to the IT Support Team? 

You may be in the habit of forwarding suspicious emails to the IT Support Team. When you do this, Microsoft may flag your account as a malicious user trying to forward a harmful email to your teammates.

Microsoft has a Report tool, a very simple method of reporting suspicious emails in Microsoft Outlook that cuts down on time spent trying to forward emails. Also, if you're not sure whether an email is malicious or not, the Report tool will help.

What happens to the emails I report as phishing?

The reported email is removed from your inbox and sent directly to Microsoft. Then, Microsoft will review it and, if needed, send it to the IT Support team for further analysis. 

Report Phishing in Outlook (Desktop)

When you encounter a suspicious email in your inbox, select the "Report Message" ribbon in the upper right-hand corner of the page. Select Phishing, and the email will be removed from your inbox. 

Report Phishing in Outlook (iPad)

When you want to report a suspicious email on your iPad, press the three horizontal dots and select "Report Junk." 

Select the option, "Phishing."

Outlook will ask you if you want to send a report to Microsoft, select the option to "Report."

Report Spam in Zendesk

When you get a ticket in Zendesk that you do not recognize, you can report the ticket as spam.

NOTE: You can only mark NEW tickets as spam. 

Here's how:

On the right side of the screen, click the three vertical dots.

Look for the option to "Mark As Spam."

Additionally, when viewing your list of tickets, check mark the box next to the ticket in question to mark it. At the bottom of the page, you will see the option to "Mark as Spam."

Congratulations! You are now better equipped to report suspicious emails more effectively because, you are well-trained to properly spot a phishing email!