IT Department

RingCentral Mobile Users Guide

Objective:

At the end of this module you will be able to:

1. Sign into the RingCentral Mobile app
2. Enable and Disable receiving of Call Queue Calls through the mobile app
3. Change the Base Call Forwarding between forwarding to the base, forwarding to Central Concierge, and Forwarding to the Overnight Team

Subtopics

1. RingCentral Mobile App Setup

2. Enable/Disable receiving of Call Queue Calls

3. Change Base Call Forwarding

LINKS TO THE RingCentral APP

• Apple - https://apps.apple.com/us/app/ringcentral/id715886894

• Android - https://play.google.com/store/apps/details?id=com.glip.mobile&hl=en_US

RingCentral Mobile App Setup

You will receive and make calls through the RingCentral Mobile app.  The mobile app can be downloaded from the links above.

1. After downloading the app, launch the RingCentral Mobile App.  You will see the screen below, select Sign in.

2. On the sign in page, select Single Sign-on.

3. On the Single Sign-on page, enter your Jet Linx email address and check the box for Remember email.  Select Submit.

4. You will be redirected to an OKTA sign-on page.  Enter your OKTA username and password and select Sign In.  If prompted, complete the Multi Factor authentication on the next page.

5. You are now logged in and at the main screen for the RingCentral App, shown below.

Enable/Disable receiving of Call Queue Calls

Call Queues in RingCentral are how calls to the bases are distributed to the Flight Concierge teams.  To be able to answer incoming calls, you need to set your account to Accept Call Queue Calls.  If you are not On-Call and do not want to receive incoming calls for the Flight Concierge team, you will want to disable the Accept Call Queue Calls setting for your account.  This can be easily done from the RingCentral Mobile App.

1. After having signed into the RingCentral App, select the 3 lines at the top left of the screen to slide out the Quick Settings Bar.

2. In the Quick Settings Bar, you will have a switch for Accept Queue Calls which can be toggled on and off to accept or refuse Call Queue Calls.

Change Base Call Forwarding

Calls to the base can be directed to the Flight Concierge Team, to the Central Concierge Team, or the Overnight team.  Please follow the recommended guidelines from the Flight Concierge Director and Director of Centralized Services on when the forwarding should be change.  A link to the guide on changing forwarding is below.   

https://helpdesk.jetlinx.com/hc/en-us/articles/360056055593-How-to-Enabled-Call-Forwarding-to-Central-Flight-Concierge-and-Overnight-Team